Shipping policy

Shipping Policy for HEIYO

Last Updated: 6./5/2025

1. Shipping Destinations

  • SERVED AREAS:
    We currently ship to 48 contiguous US states only.

  • EXCLUDED AREAS:
    ❌ Alaska, Hawaii, Puerto Rico, US Virgin Islands
    ❌ APO/FPO/DPO military addresses
    ❌ PO Boxes (all carriers require physical addresses)

2. Processing Time

  • Orders ship within 2-3 business days (Mon-Fri, excluding holidays).

  • Peak season note: Black Friday/Christmas orders may add 1-3 extra processing days.

3. Shipping Methods & Timelines

Service Delivery Time Cost
USPS Priority 2-5 business days $5.99 (Orders <$50)
UPS Ground 1-5 business days $8.99 (Orders <$50)
FREE Shipping 3-8 business days Orders ≥$50

🔹 All services require street addresses (no PO Boxes).

4. Why These Restrictions?

  • Carrier Limitations:
    USPS/UPS impose high surcharges for remote areas ($25+ per parcel to AK/HI).

  • Product Safety:
    Lithium batteries (in thermometers) cannot ship to APO addresses per DOT rules.

  • Experience Protection:
    We avoid routes with frequent delays to ensure you receive orders intact.

5. Future Expansion Plans

We're actively negotiating with regional carriers to serve Alaska/Hawaii by 2026 Q4!
→ Join waitlist for updates