This is the auto-jam protection. If the ingredients are too bulky or tough, the machine will attempt to pulse forward and backward to clear the jam. If it still can't rotate, "Err" will appear and it will shut off. Please reduce the amount of food, ensure meat is cut into 1.5–2 inch (3–5cm) cubes, and try again.

No. This product is specifically designed for shredding cooked meat (e.g., chicken breast, deboned thighs, pot roast). It can also handle soft, cooked vegetables like broccoli or carrots.

On a full charge, Setting 1 lasts for approximately 15–20 cycles (120s each), and Setting 2 lasts for 8–10 cycles (240s each). Performance may vary based on the toughness of the ingredients.

We strongly advise against it. Opening the lid during operation may cause food to splatter or lead to injury from the rotating discs. Always ensure the lid is locked before starting. To stop mid-cycle, press any button first, wait for the machine to stop completely, and then open the lid.

No. The main motor base is not waterproof. Do not rinse it. Simply wipe it down with a damp cloth. Only the shredding tray and the lid are dishwasher-safe or can be washed under the tap.

No. The ABS/PC materials may warp under high heat. Do not use microwaves, boiling water, or high-heat steam sterilizers. We recommend washing with mild dish soap and air-drying.

Please check the following:

The battery may be dead; please charge it.

Ensure the tray and lid are properly aligned (the safety sensors prevent the machine from starting if not locked).

Use a standard 5V/1.5A (or higher) power adapter for charging.

A charging icon will appear on the screen. A full charge takes approximately 3–4 hours. We recommend unplugging the device once fully charged to protect the battery.

A charging icon will appear on the screen. A full charge takes approximately 3–4 hours. We recommend unplugging the device once fully charged to protect the battery.

Not recommended. This device is engineered specifically for shredding meat. Hard items like ice or nuts may damage the motor. While it can handle soft, cooked items (like steamed pumpkin or potatoes), a dedicated food processor is better suited for those tasks.

Do not exceed 6.5 oz (180g) of cooked meat per cycle to avoid straining the motor. If the machine stops rotating or makes unusual noises after regular use, please contact us for warranty support.